The Accessibility for Ontarians with Disabilities Act (AODA)

Under the Accessibility for Ontarians with Disabilities Act (AODA), accessibility standards regarding customer service, employment, transportation, information and communications have been developed to create a more accessible and barrier free Ontario. AODA standards require organizations to establish a culture of accessibility where persons with disabilities are provided goods and services in a manner that honours their dignity, independence and right to equal opportunity.

OFIFC’s Accessibility Commitment

OFIFC is dedicated to policies, practices, and procedures that align with AODA standards and will continue to make every reasonable effort to remove and prevent accessibility barriers.

In compliance with the AODA, the OFIFC wishes to make available our customer service policy:

  • A person’s disability will be taken into consideration when being communicated with.
  • Service animals and support persons are welcome at OFIFC and within the facilities.
  • Assisted devices are permitted for use by persons with disabilities. OFIFC employees are also available for assistance.
  • Upon request, accessible formats or communication supports will be provided or arranged for persons with disabilities.
  • Notifications pertaining to service disruptions will be place upon the OFIFC website as well as posted directly within the facilities.
  • All OFIFC employees have received training regarding AODA standards.


Individuals are invited to provide feedback to the OFIFC Office Manager. Feedback to the Office Manager may be provided either in person, by email, or written communication to Tracy Syrette, Office Manager,